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Help / FAQ

Password issues resolved here!

Password Forgotten

  • Click on forgot password located on the menubar.
  • Enter your email address in the field provided and click continue.
  • A replacement computer generated password will be emailed to you.

Change Your Password

  • Log in with your most recent password (this could be the computer generated password that was emailed to you if you have just gone through the Password Forgotten procedure above).
  • Click on My Account located on the menubar.
  • The My Account Information page will display.
  • Click on Change my account password.
  • Enter the current password (this is the new password that was just emailed to you if you have just completed the Password Forgotten procedure above).
  • Enter your password of choice, into the two fields provided.
  • Click on continue
  • Next time you log in, use the new password.
What’s different, new and coming?
Store overview
Why are there multiple web stores?
What store should I be using?
How do I change my default store?
Store accounts
How do I create a store account?
Javascript must be enabled in your browser
How do I shop on the web store?
Digital eBooks (downloadable)
Video/MP4s (downloadable)
Digital Creation magazine (read online)
Digital products purchased from the NZ and South Africa stores
How do I finalise my shopping?
What payment methods are available?
Important information for VISA and MasterCard payments in Canada, US and UK.
Entering credit card information
How do I pay for my Creation Magazine or Journal of Creation subscription renewal on the web store?
Sales Tax
How do I claim my coupon discount?
How do I change my account details?
How do I change my address details (including the shipping addresses)?
Password issues resolved here!
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